Home › Technical Support Support Centre · 9×5 + Emergencies 24/7

Technical Support
fast and without waiting.

Open a ticket, connect remote support or check your ticket. Standard hours Mon–Thu 8am–6pm and Fri 8am–2pm. Outside these hours, emergency service at a special rate.

Systems operational Remote support active Out-of-hours emergencies · Special rate

🚨 Out-of-hours incident or critical system down? Call us directly — emergency rate applies. 93 415 35 30

Integración con Stel Order

Gestión de incidencias conectada con tu ERP. Las incidencias abiertas aquí se sincronizan automáticamente con Stel Order.

⚙️ WordPress: Ve a Ajustes › Kiralia Soporte › Stel Order API para configurar el endpoint y la API key de Stel Order. Una vez configurado, las incidencias se crearán automáticamente en tu cuenta.

Ver Stel Order Configurar integración Quick access

Remote support — Instant connection with your technician

Has your technician given you the session code? Click here to connect directly without searching the page.

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Open a ticket

Describe the problem and our technical team will handle it with the right priority. You'll receive a ticket number by email.

Full name * Company * Email * Phone Incident type * Select the type of problem Hardware (computer, peripheral, server) Software (application, OS, license) Network (internet, WiFi, VPN, firewall) Cloud / Microsoft 365 (email, Teams, SharePoint) Backup / data loss Security (virus, unauthorized access) Control de accesos iLOQ Other Priority * 🟢 Baja
Can wait until next day 🟡 Media
Partially affects work 🔴 Alta
Critical system down Problem description * Customer code (if you have it) Submit ticket → You'll receive confirmation by email · GDPR · No spam

Check ticket

Enter your email and ticket number to view the updated status of your ticket.

Email used to open the ticket Ticket number Check status → —— Status— Priority— Opening date— Assigned technician— Description—

Remote support

Our technician will connect to your device securely to resolve the problem in real time. You just need the session code we provide.

1. 1Call 93 415 35 30 or open a ticket to get your session code
2. 2Enter the 6-digit code in the field below and press "Connect"
3. 3The ISL Light file will download. Run it from your Downloads folder
4. 4The technician will wait for your confirmation to connect. You decide when to start
5. 5When finished, the session closes automatically. No permanent access

Session code Connect →

You can also start remote support directly from the Kiralia website without a code:

Open ISL Online

Check ticket

Enter your email and ticket number to view the updated status of your ticket.

Email used to open the ticket Ticket number Check status → — — Status— Priority— Opening date— Assigned technician— Description—

Office hours

Our technical team is available to help you during the following hours. For out-of-hours emergencies, call directly.

Monday – Thursday 8:00 – 18:00 · Standard rate Included Friday 8:00 – 14:00 · Standard rate Included Out of hours Friday afternoon · Weekends · Public holidays Emergency ⚠️ Emergency service — Special rate Las incidencias atendidas fuera del horario estándar (viernes desde las 14:00, fines de semana y festivos) se consideran servicio de urgencia y se tarifan aparte del precio habitual del contrato. Consulta las tarifas de urgencia with your assigned technician. Emergencies+34 93 415 35 30 Support emailsat@kiralia.es Incidencia enviada Te contactamos en menos de 4 horas