TECHNICAL ASSISTANCE SUPPORT
Remote & on-site Support
Remote connections using our first level tools, support on site/ technician availability.
Help Desk Services with multiple technical profiles assigned to the same account…
Help Desk Services
Help Desk Services with multiple technical profiles assigned to the same account…
Reduced time spent troubleshooting
Increased user satisfaction
Increased user satisfaction
Access to the technical team and consultors
Technicians of Level I, II, III and
consultors of high level to attend the Partners petitions.
Technicians of Level I, II, III and
consultors of high level to attend the Partners petitions.
Device management and control
Monthly reporting and interpretation of monitoring data to prevent incidents and possible problems.
Monthly reporting and interpretation of monitoring data to prevent incidents and possible problems.
Click Here
Devices management and control
Complete and updated inventory of all the actives in your network.
We maintain a record of hardware & software.
Complete and updated inventory of all the actives in your network.
We maintain a record of hardware & software
Exclusive attention
We prioritize our clients with K-BONOs that have a signed agreement with us to be able to be 100% focused on your business.
We only work with Partners who have a signed agreement with us to be able to be 100% focused on your business.
Click Here
Tools that we use
We have recognized partners to give the best support to your business
¿What services does our offer include?
8-18 Support Service
8-18 Support Service
Recording and tracking of the incidents until they are resolved
Recording and tracking of the incidents until they are resolved
Identification and prioritization of the resolution of incidents
Identification and prioritization of the resolution of incidents
Advantages for your business
Personalized attention
A team assigned to each client, for a better service
Agile service
Agility of responses to any problem
Proactivity
We advance ourselves to possible incidents that may affect your business.
High availability
Continuous attention anytime you need it.
Ready to boost your business?
Leave us your contacts and we will contact you as soon as possible to offer you the best solution
for your company.
